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© 2007 TMI Australia Pty Ltd

Books by TMI Consultants

A Complaint is a GiftA Complaint is a Gift  $35.00
Customer satisfaction is crucial to the organization's future. An important prerequisite for customer satisfaction is effective handling of complaints. This publication is a practical tool for everyone with customer contact, and for those responsible for developing an organization's complaints policy.



Time Manager for Microsoft Outlook 2003 (Workbook)Time Manager for Microsoft Outlook 2003 (Workbook) $75.00
This workbook is the updated edition for the latest version of Outlook (2003).  Also includes additional worksheets.

TMI Australia Pty Ltd :: T: +61 3 9602 3500 F: +61 3 9602 3533 :: Email
Level 11, 461 Bourke Street, Melbourne Victoria 3000 Australia