Books by TMI Consultants
A Complaint is a Gift $35.00
Customer satisfaction is crucial to the organization's future. An important prerequisite for customer satisfaction is effective handling of complaints. This publication is a practical tool for everyone with customer contact, and for those responsible for developing an organization's complaints policy.
Time Manager for Microsoft Outlook 2003 (Workbook) $75.00
This workbook is the updated edition for the latest version of Outlook (2003). Also includes additional worksheets.